Frequently asked questions
How can I track my order?

Once your order has been shipped, you will automatically receive a confirmation email with your tracking number and tracking link. You can monitor the delivery status in real time through the provided link. If you do not see the email, please check your spam folder or contact our support team for assistance.
What payment methods do you accept?

We accept a wide range of secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • UnionPay (availability depends on region)

Local payment methods automatically displayed based on your country

All transactions are encrypted and securely processed to protect your payment information.
Are there any discount codes available?

New customers can receive an exclusive 10% OFF discount code by subscribing with their email address. After signing up, please check your inbox for your code. We also send occasional updates on new arrivals and special promotions.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Do you offer international shipping?

Yes, we ship worldwide. International delivery typically takes 7–15 business days, depending on the destination country and customs processing. Final delivery time is subject to the carrier.
How long does delivery take?

In general:

Order processing time: 3–4 business days

Shipping time: 5–15 business days

For detailed timelines, please refer to our Shipping Policy page. During peak seasons or special circumstances, minor delays may occur, and we will notify you by email if necessary.
What materials are used in your products?

We are committed to using only high-quality natural materials. Our collections feature genuine natural pearls (including freshwater and baroque pearls), natural crystals, and gemstones. We do not use imitation or low-quality materials.

For metal components, we use skin-friendly 925 sterling silver and 18K gold, carefully crafted and quality-tested for durability and comfortable wear, minimizing the risk of allergic reactions.