Thank you for shopping with us. Please review our shipping policy below to understand how we process and deliver your orders.
All orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Please note that processing time may be extended during peak seasons, promotional events, or due to unforeseen circumstances.
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
United States&Canada：7–15 business days
Australia: 5–10 business days
United Kingdom: 5-15 business days
Europe: 5–15 business days
Rest of the World: 7–20 business days
Delivery times are estimates and may vary depending on customs clearance, carrier delays, or local postal services.
We may offer free shipping on orders over a certain amount. Promotional free shipping offers will be clearly stated at checkout.
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. Tracking information may take 24–72 hours to update.
International orders may be subject to customs duties, taxes, or import fees once the shipment reaches your destination country. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs processing.
While we aim to deliver your order within the estimated timeframe, we are not liable for delays caused by:
Customs inspections
Carrier delays
Incorrect shipping addresses provided by customers
Force majeure events (natural disasters, strikes, etc.)
Please ensure that your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If an order is returned due to an incorrect address, additional shipping charges may apply for re-delivery.
If your package is lost or arrives damaged, please contact us within 7 days of receiving your order at:
📧 synichoe.jewelry@gmail.com
Please include your order number and relevant photos (if applicable). We will work with the carrier to resolve the issue as quickly as possible.
If you have any shipping questions, please contact us at:
Email: synichoe.jewelry@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)